📧 Get in Touch
Contact Us
We're here to help! Use the email below for all support, feedback, safety, and bug report needs.
Emergency Situations
For immediate safety concerns or emergencies, please contact Northwestern University Public Safety at (847) 491-3254 or dial 911. Our email support is not monitored 24/7 and should not be used for urgent safety issues.
Email Guidelines
Help us help you better by following these simple guidelines
Do Include:
- Your Northwestern email address
- Clear subject line describing your issue
- Detailed description of the problem or feedback
- Screenshots if reporting a bug or visual issue
- Steps to reproduce the issue (for bugs)
❌Please Avoid:
- Sending multiple emails for the same issue
- Using inappropriate language or tone
- Sharing personal information of other users
- Vague descriptions without context
- Requesting immediate responses for non-urgent issues
Response Times
We aim to respond to all emails within these timeframes
24 hours
Safety & Reports
48 hours
Support & Bugs
3-5 days
Feedback & Suggestions
Response times may be longer during peak periods or university breaks
General Support
Need help with your account, swaps, or technical issues?
alecdocouto2026@u.northwestern.edu
Examples of what to include:
- Account login issues
- Trouble joining swaps
- App not working properly
- Password reset help
- Feature requests
- User experience improvements
- New swap categories
- App design suggestions
- Inappropriate user behavior
- Safety concerns at events
- Harassment reports
- Community guideline violations
- App crashes or errors
- Features not working
- Display issues
- Performance problems